Privacy Policy

Last updated: 13 August 2026

JEKE Hardware (“JEKE”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an enquiry, requesting a quotation or communicating with us.

This Privacy Policy explains what information we collect, how we use it and the choices available to you.

1. Information We Collect

We may collect the following information:

• Your name, company name and job title;

• Your email address, telephone number and country;

• Product, quotation, catalogue or project enquiries;

• Product specifications, drawings or other files you voluntarily provide;

• Communications between you and JEKE Hardware;

• Technical information such as your browser type, device type, approximate location, IP address, pages visited and time spent on the website;

• Cookie preferences and website interaction data.

You may browse most areas of our website without providing personal information.

2. How We Collect Information

We collect information when you:

• Submit a contact or quotation form;

• Contact us by email, telephone or another communication method;

• Request or download a product catalogue;

• Provide product drawings, specifications or project requirements;

• Visit and interact with our website;

• Accept optional analytics cookies.

3. How We Use Your Information

We may use your information to:

• Respond to product and general enquiries;

• Prepare quotations and discuss project requirements;

• Provide product catalogues and technical information;

• Process and manage orders;

• Support OEM and custom manufacturing enquiries;

• Communicate with customers, distributors, suppliers and project partners;

• Improve our website, products and customer service;

• Analyse website traffic and visitor behaviour;

• Maintain website security and prevent misuse;

• Comply with applicable legal, regulatory and contractual obligations.

We do not sell or rent your personal information.

4. Google Analytics

Our website uses Google Analytics 4 to help us understand how visitors use the website.

Google Analytics may collect information such as pages visited, session duration, approximate geographic location, device type, browser type and interactions with buttons, forms or catalogue links. Google Analytics may use cookies or similar technologies for these purposes.

Analytics cookies should only be activated where permitted and after you have provided the appropriate consent through our cookie banner.

You can reject or manage optional analytics cookies using the cookie controls available on our website.

More information about how Google handles data is available in Google’s privacy documentation.

5. Cookies

Our website uses necessary cookies to support website operation, security and cookie preferences. With your permission, we may also use analytics cookies to measure website performance and visitor activity.

For more information, please read our Cookie Policy.

6. Sharing of Information

We may share information only where reasonably necessary with:

• Website hosting and technology service providers;

• Analytics and website performance providers;

• Email and communications service providers;

• Freight forwarders, logistics companies and customs service providers;

• Professional advisers, auditors or legal representatives;

• Manufacturing, quality-control or business partners involved in fulfilling an enquiry or order;

• Government or regulatory authorities where required by law.

Service providers are permitted to use personal information only for the services they provide to us, subject to their applicable contractual and legal obligations.

7. International Data Transfers

JEKE Hardware serves customers and project partners in international markets. Your information may therefore be processed or stored in countries other than your own, including China and locations where our hosting, analytics, communications or logistics providers operate.

Where required, we take reasonable measures to protect personal information transferred internationally.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining customer and order records, resolving disputes and meeting legal, accounting or regulatory requirements.

General enquiries that do not lead to a business relationship will normally be reviewed and deleted when they are no longer required. Transaction and order records may be retained for longer where required by applicable law.

9. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of your information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Request a copy of certain information;

• Lodge a complaint with an appropriate data protection authority.

To make a request, please contact us using the details below. We may need to verify your identity before completing the request.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website is intended for business and professional users and is not directed towards children. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with the updated date.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

JEKE Hardware

Email: online@jekehardware.com